Pronet Nets Limited Warranty Terms & Conditions

Pronet Nets are covered by a limited warranty for 3 years from the invoice date against eligible premature natural wear or proven manufacturing/material defects under normal use, subject to the terms below.

Warranty Period

• The warranty period for Pronet Nets shall be 3 years from the invoice date.
• The warranty period will be counted strictly from the invoice date, not from the date of installation, delivery, or first use.
• Warranty is valid only for the original purchaser and only against a valid tax invoice or proof of purchase.

Warranty Coverage

• This warranty applies only to eligible premature natural wear or proven manufacturing/material defect under normal use.
• Warranty coverage is limited to repair, replacement, or pro-rata value adjustment of the affected product/portion only, at the company’s sole discretion.
• The company’s maximum warranty liability shall not exceed the original purchase value of the affected product and shall be calculated on a pro-rata basis according to the remaining warranty period.
• Warranty benefit shall reduce proportionately with usage over time.
• Any approved warranty benefit shall be provided only as an adjustment against the purchase of a replacement or equivalent Pronet product.
• No cash refund, bank transfer, monetary payout, or direct reimbursement shall be provided under any warranty claim.
• If the value of the replacement/new product is higher than the approved pro-rata warranty adjustment, the customer shall pay the remaining balance amount.
• If the approved pro-rata warranty adjustment is higher than the value of the replacement/new product, no cash refund or balance credit shall be issued unless specifically approved in writing by the company.
• Replacement, repair, or adjustment under warranty shall not restart, renew, or extend the original warranty period.
• If the same model, size, colour, or specification is unavailable, the company may offer a reasonably equivalent Pronet product, subject to availability.

Customer Responsibility

• Transportation, courier, loading, unloading, packaging, removal, re-installation, labour, site visit, and handling costs for sending the product to the company and receiving the repaired/replaced product shall be borne by the customer.
• The customer must provide invoice copy, product photos/videos, and usage details at the time of warranty claim.
• Warranty claims must be submitted within 7 days of noticing the issue.
• The customer must preserve the product in its existing condition until inspection is completed.
• The customer shall not repair, alter, stitch, cut, join, or modify the product before inspection, unless written approval is given by the company.

Exclusions

This warranty does not cover damage caused by:

• Improper installation, poor fitting, or incorrect fixing method.
• Mishandling, wrong usage, overloading, or excessive tension.
• Cutting, burning, tearing, puncturing, or damage from sharp objects.
• Animal, bird, rodent, or insect damage.
• Storm, fire, flood, accident, vandalism, or any external impact.
• Chemical exposure, paint, cement, acid, corrosion, or industrial pollution.
• Unauthorized repair, alteration, stitching, joining, or modification.
• Weak support structure, improper hooks, wires, clips, or third-party fittings.
• Normal colour fading, dust, stains, minor shrinkage, surface marks, or cosmetic changes that do not affect normal usage.
• Use in abnormal weather, high-heat areas, corrosive surroundings, or conditions beyond standard expected use.
• Damage due to improper storage, folding, dragging, compression, or exposure before installation.
• Wear caused by continuous rubbing against walls, poles, wires, frames, trees, rough surfaces, or metal edges.
• Damage due to incorrect mesh selection, incorrect thickness selection, or use beyond the recommended application.
• Damage caused during transport, installation, removal, or re-installation by the customer or third party.

Inspection & Claim Decision

• All warranty claims are subject to inspection by the company or its authorized representative.
• The company may ask the customer to send the product or affected portion for inspection.
• Warranty approval shall depend on the nature of damage, product condition, usage period, installation method, and inspection findings.
• The company’s inspection report and decision on warranty eligibility, repair, replacement, or pro-rata adjustment shall be final.
• The company shall not be responsible for indirect losses, business losses, installation losses, labour charges, delay losses, revenue losses, or consequential damages.
• The warranty shall be void if false information, tampered invoice, altered product condition, or misleading claim details are provided.